Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact us within 1 hour of placement to request any changes.
Do you restock sold-out items?
Many of our pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if an item returns.
What materials do you use?
Henly prioritizes high-quality textiles including organic cotton, premium linen, and recycled blends. Specific material details are listed under the 'Fabric & Care' section of each product.
Do you ship internationally?
Yes, Henly ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.